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EL-MEL, INC

Ryan Kelley, who works here at El-Mel, shared this MS 290 story with STIHL Inc., and we thought we'd share it with you, as well. It's a true testiment to the durability of STIHL!

Ryan wrote...

I just had an upset customer come in with an MS 290 that had fallen off his truck while going 60+ mph on the highway. He was expecting a very costly repair bill or even having to purchase a brand new saw. After settling him down we both began to look over the unit.

There were quite a few bruises, but the only broken piece was the twist lock holding on the air filter cover. After popping a couple pieces back into place, I pull started it and it started on the second pull and ran like the day it was new. After getting the part that it needed and sharpening the chain, the customer was very happy to have such a quality piece of equipment and only having to pay for one part that was a couple of dollars. Just thought I would pass this along.

Independent We Stand
We are very proud to be a retailer of the STIHL product line. As an independent Dealer, we can provide many services that the big box chain stores just can't match. Our friendly and knowledgeable staff is always ready to help you select the equipment that meets your specific needs. We can offer fast, professional service for your STIHL equipment after the sale. Your equipment comes fully assembled and ready to use, and our staff can give you in-store safety and operating demonstrations so that you can get started on your tasks as soon as you get home.

In support of independent retail stores across that country, STIHL is a proud sponsor of Independent We Stand - a nationwide movement supporting independently owned businesses and the role they serve in local economies. You can continue to support the cause by shopping at your area's locally owned businesses, including your neighborhood independent STIHL Dealer.

Thank you for your STIHL order request. We are pleased to carry the STIHL line of quality products. While we stock a good selection of STIHL products in our stores, we do not carry every product in the STIHL line. The item, or items, you have requested may require us to order them directly from STIHL. As soon as we receive your request we will begin to process it and we will contact you within two days of the notification to confirm it is in stock or to let you know when the order will arrive. We look forward to serving you.